We, Ethnic Shop are committed towards providing our customers with the 100% Purchase Protection as we offer them genuine products, secure payments and easy returns for the products and services they have availed from our web portal.
And saying that, we strive to stand by our product 100%, with no further question asked. If you encounter any issue in the product, we will certainly solve it. All you need to do is to reach out to our customer care team and we will review the returns for up to 7 days from the time you’ve got the item.
You could return any of the item or items that are unused, in the same condition that we provided, or any of the items that got damaged upon receiving.
The items that you purchased during the sale would be eligible for the returns or refunds only when there are some of the manufacturing defects.
If in case, there’s an item that needs to be replaced due to the damage upon receiving it, then Ethnic Shop would surely reimburse the complete shipping costs for dispatch and return of the item. And if in the case, the product is returned due to the change of mind or sizing issues then it is vital that you pay that dispatch fee for the return of item.
Ethnic Shop will be happy to provide you with the exchange or Store Credit. Sorry no Refunds.
If you wish to or exchange the item, then you need to login into your account and then click on My Returns/ Exchanges. Select the order number and place a request. Also, you can send us a return request by emailing us at the designated email address and that too with the reason for returning the product within 24-48 hours from the time the product is delivered to you.
You can return products purchased from Ethnic Shop within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
If you would like to exchange products purchased from Ethnic Shop, please follow below mentioned steps:
Once you create a return via App / Desktop as per the returns policy, Ethnic Shop will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
Please note, Ethnic Shop has no policy to refund the amount on your returns but the item will be exchanged or amount will be credited to credit shell to be used for further purchases..
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Ethnic Shop assumes no liability in this regard. For more details, please call our customer care.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Ethnic Shop assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.