Returns & Exchange

We, Ethnic Shop are committed towards providing our customers with the 100% Purchase Protection as we offer them genuine products, secure payments and easy returns for the products and services they have availed from our web portal.
And saying that, we strive to stand by our product 100%, with no further question asked. If you encounter any issue in the product, we will certainly solve it. All you need to do is to reach out to our customer care team and we will review the returns for up to 7 days from the time you’ve got the item.

What can I return?

You could return any of the item or items that are unused, in the same condition that we provided, or any of the items that got damaged upon receiving.

Can I return products purchased during Sale?

The items that you purchased during the sale would be eligible for the returns or refunds only when there are some of the manufacturing defects.

Who Pay for Shipping?

If in case, there’s an item that needs to be replaced due to the damage upon receiving it, then Ethnic Shop would surely reimburse the complete shipping costs for dispatch and return of the item. And if in the case, the product is returned due to the change of mind or sizing issues then it is vital that you pay that dispatch fee for the return of item.

When will I get my refund?

Ethnic Shop will be happy to provide you with the exchange or Store Credit. Sorry no Refunds.

How can I claim my return?

If you wish to or exchange the item, then you need to login into your account and then click on My Returns/ Exchanges. Select the order number and place a request. Also, you can send us a return request by emailing us at the designated email address and that too with the reason for returning the product within 24-48 hours from the time the product is delivered to you.

The following EXCEPTIONS and RULES apply to this Policy:

  • 1.Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days.
  • 2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes and purses must be packed in the original shoe box).
  • 3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is
  • 4. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • 5. Ethnic Shop will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ethnic Shop would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  • 6. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • 7. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Ethnic Shop, please follow these steps:

You can return products purchased from Ethnic Shop within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  • 1. Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
  • 2. We offer pick-up facility in selected locations basis our courier serviceability.
  • 3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.


How do I place an exchange request on Ethnic Shop?

If you would like to exchange products purchased from Ethnic Shop, please follow below mentioned steps:

  • 1. You can create exchange for products purchased from Ethnic Shop within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
  • 2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
  • 3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • 4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/.

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Ethnic Shop will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

Please note, Ethnic Shop has no policy to refund the amount on your returns but the item will be exchanged or amount will be credited to credit shell to be used for further purchases..

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Ethnic Shop pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

  • 1. We will pick up the return within 4 - 7 days from the request placement date.
  • 2. Please keep the return shipment ready.

How can I Self-Ship the product to Ethnic Shop?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • 1. It should capture the weight of the return package.
  • 2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • 3. The information on the receipt should NOT be edited/over-written.
  • 4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from, details of which can be found on your order invoice.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Ethnic Shop assumes no liability in this regard. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Ethnic Shop assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.